Reverse Logistics

Reverse logistics solutions built to recover value and reduce disruption. BTX manages returns, repairs, recalls, and dispositions — all while supporting your sustainability goals.

Request a Quote

Pre-Recovery Site Surveys

Planning the Pickup Beforehand

BTX conducts pre-recovery site surveys to assess access points, elevator dimensions, floor protection, and asset inventory before our team arrives — eliminating delays and ensuring every recovery executes efficiently from the moment we walk through the door.

Certificate of Insurance Management

Every Building Requirement, Handled

BTX manages the full COI verification and submission process — coordinating with building management on your behalf so your team never experiences an access delay on recovery day.

Multi-Person Reverse Logistics Crews

The Right Team for Every Job

When ocean freight timelines don't work, BTX's Economy Air Freight bridges the gap. We optimize routing and consolidation across our global carrier network to move your freight reliably and efficiently to destinations worldwide — on your timeline, on your terms.

Inside Asset Pickup & Recovery

Going the Extra Mile to Ensure Success

BTX's trained recovery teams handle the full inside pickup process — retrieving IT assets, medical devices, and commercial equipment from their current location with care. Every item is inventoried, labeled, and accounted for before it leaves the facility.

Asset Packaging & Protection

Secured for the Journey Back

BTX provides on-site packaging and protective materials for recovered assets — ensuring IT equipment, medical devices, and high-value commercial assets are properly protected for transport and arrive at their next destination intact.

Recycling & End of Life Disposition

Responsible Recovery, Every Asset

BTX coordinates responsible recycling and disposition for end-of-life assets — ensuring IT equipment, medical devices, and commercial assets are handled in full compliance with environmental regulations and data security requirements.

Secure ITAD Logistics, From Pickup to Disposition

When IT assets reach end of life, the logistics of recovering, tracking, and disposing of them securely is just as important as the technology itself. BTX's ITAD logistics service manages the full asset recovery process — from scheduled on-site pickup and secure chain of custody documentation to certified disposition and recycling. Every device is tracked, every transfer is documented, and every endpoint is compliant — giving your organization the accountability and peace of mind your data security policies demand.

Demo Unit Logistics

Medical devices, consumer electronics, and commercial equipment sent out for demonstration purposes need to come back in the same condition they left — tracked, documented, and ready for the next deployment. BTX's demo unit recovery service manages the full retrieval process, coordinating scheduled pickups, on-site packaging, and secure transport back to your facility or directly to the next destination. Every unit accounted for, every time.

Moving Freight Forward, Responsibly

BTX is committed to building a more sustainable logistics operation — working with carrier partners who prioritize fuel efficiency, optimize routing to reduce empty miles, and provide customers with the data they need to understand their freight carbon footprint. Responsible logistics and operational excellence go hand in hand.

What is reverse logistics?

Reverse logistics refers to the movement of goods from the customer or downstream point back through the supply chain for returns, repairs, refurbishment, recycling, disposal, or redistribution.

What types of shipments can BTX support through reverse logistics?

BTX can support a wide range of reverse logistics needs, including returned merchandise, warranty items, damaged freight, excess inventory, recalled products, repairable equipment, and end-of-life goods.

Can BTX help with product returns and replacements?

Yes. BTX can help coordinate return transportation and support replacement workflows so products move quickly and efficiently through the proper channels.

Does BTX support reverse logistics for high-value or specialized freight?

Yes. BTX supports reverse logistics programs involving time-sensitive, high-value, or specialized shipments that require additional coordination and care.

Can reverse logistics help reduce costs?

A well-managed reverse logistics process can help reduce waste, improve recovery of usable inventory, streamline returns handling, and lower unnecessary operational friction.

Can BTX customize a reverse logistics solution for our business?

Yes. BTX works with businesses to develop reverse logistics solutions based on shipment type, service needs, handling requirements, and operational goals.

Why Businesses Choose BTX for Reverse Logistics

Reverse logistics requires more than basic transportation. It demands coordination, clear communication, and flexible execution. BTX helps businesses reduce friction across the entire returns process while supporting operational efficiency and customer expectations.

Speak With an Expert

Reverse Logistics